Shipping and Product Policies

Shipping
Please note that Pacific Miniatures models are custom made in small quantities. We make every effort to ship orders within 24 hours of receipt of payment, if we have the item(s) in stock. Out of stock items are shipped within 6 weeks.

Shipping Within the Continental U.S.
Shipping and handling fees for models shipped within the continental United States apply. Models shipped within the state of California are subject to state tax.

International Shipments
For shipments outside the continental United States, please submit your order. You will be notified of the sales total, including shipping, within 2 business days.

Warranty
Please inspect model(s) upon receipt of order. In the unlikely event that the product arrives damaged, please call our Customer Service Department within 15 days of receipt of model(s).

All damages must be reported to Pacific Miniatures within 2 weeks of receipt of goods.

Pacific Miniatures warrants its products to be free from defect in material and workmanship for a period of one year from shipment of order.

Please email our Customer Service Department at: service@airbusmodels.com for return authorization. The model must be returned, properly repacked in its original foam pack. (Pacific Miniatures is not responsible for damage caused as a result of poor repacking).

Pacific Miniatures is not responsible for damage caused in shipment to a secondary address (address other than that indicated as shipping address on order form). Damage due to secondary shipments should be reported directly to the shipping carrier. Pacific Miniatures' Customer Service Department is available to estimate repair costs.

Refunds
If you are not satisfied with your model, please call our Customer Service Department.

Address
Airbus Models
c/o Pacific Miniatures

2021 Raymer Avenue
Fullerton, CA 92833, USA
(714) 447-4478, M-F 8am-4pm PST
(714) 447-4465 fax
sales@airbusmodels.com


Ordering Online at Airbus Models Is Safe and Easy!

Safe Technology: Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Easy Ordering: There are three ways you can order from us:
1. Online Ordering
Payments can be made Online using the following credit cards: American Express, VISA and Mastercard. All amounts are expressed in U.S. Dollars ($). If your browser supports the Secure Sockets Layer protocol ("SSL"), your credit card number will be protected in transmission by SSL.

2. Phoning, Faxing or Mailing us your order
You can order Online from Airbus Models using a credit card, however, if you do not want to submit your credit card Online or if your browser doesn't support the Secure Sockets Layer protocol ("SSL"), you may print the Mail-in Order Form and send your order information via fax or regular mail. Credit cards will be required for all fax orders (714) 447-4465.
See the address below for sending us your printed order.
Or you can call us direct and place in your order:
(714) 447-4478, Monday-Friday 8AM-4PM PST.

3. Paying by check or money order
You may print the Mail-in Order Form and send your order information via regular mail. Just send us a personal check or money order in U.S. dollars for the amount of your order. PLEASE NOTE that currently we are only able to accept money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check. Paying by check does slow down your order somewhat, as we don't order your items until your check is received, and we don't ship the items to you until your funds clear. If you are in the United States, paying by personal check typically delays your order about seven to ten days. No C.O.D. orders will be accepted.
Make checks payable to: Pacific Miniatures

Your printed order should be sent to:
Airbus Models
c/o Pacific Miniatures

2021 Raymer Avenue
Fullerton, CA 92833, USA

4. International Orders
For international shipments, please submit your order and you will be notified of the sales total, including shipping, within 2 business days.

5. Order Confirmation
Confirmation of your order will be sent immediately following your purchase.


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